FAQ

Frequently Asked Questions

LOGISTICAL Questions

We know that therapy can feel like a big step, and we want to make the process as clear and comfortable as possible for you. Here are answers to some common questions. If you don't see your question here, feel free to reach out—we’re happy to chat.

Do you take insurance?

No, we are an out-of-network (OON) provider. If you have insurance, we recommend that you contact your provider to check on your reimbursement options. Many clients find that they’re able to submit claims for reimbursement, depending on their plan and deductible, and some are reimbursed for up to 80% of each session cost. We will provide you with necessary documentation to submit to your insurance company, as well as guidance on how to navigate it all.

What are the benefits of seeing an out-of-network therapist?

Choosing an out-of-network therapist offers more flexibility, privacy, and control over your treatment plan. Unlike insurance-covered therapy, which often comes with rigid timelines,
treatment plans, and limitations, going OON allows for a more personalized approach without the pressure of meeting quotas or working within insurance constraints. You'll also experience less wait time, flexible and tailored approach, more high-quality and individualized care, and comprehensive support.

Is therapy worth it?

Therapy is a valuable investment in your personal growth and future success. Prioritizing your mental health leads to improved relationships, work performance, and overall happiness— benefits that extend well beyond the therapy room and your present life.

How often do I need therapy?

The frequency of sessions depends on your unique needs and goals. We recommend meeting at least weekly to ensure more immediate results, maintain momentum, and cultivate a sense of consistency and structure in your journey.

How long will therapy take?

There’s no one-size-fits-all answer. Therapy duration varies based on the issues being addressed and your level of engagement in the process. For some, therapy may be a few months, while others may find long-term therapy beneficial. We’ll regularly check in with you about your goals to ensure we’re heading in the right direction.

Is meeting virtually as effective as in-person therapy?

Absolutely. Many clients find it just as impactful, with the added convenience of being able to engage from the comfort of their own space. Whether you're in the office or online, the therapeutic process remains focused on your goals and needs. We use secure, user-friendly
platforms that foster a safe environment for meaningful discussions.

Is everything I say in therapy really private?

Yes—your privacy is taken very seriously in therapy. What you share in sessions is kept strictly confidential and is protected by both ethical guidelines and legal standards. No one—not family members, employers, or outside parties—can access your therapy records without your written consent.

There are only a few rare situations where confidentiality must be broken, such as if there’s a concern about serious harm to yourself or others, or if there’s suspected abuse involving a minor, elder, or dependent adult. In those cases, only the necessary information is shared, and the intention is always to protect safety.

If you ever have questions or concerns about your confidentiality, please don’t hesitate to ask. Your comfort and trust are essential to the work we do together.

What is your cancellation policy?

We understand that life happens, so if you need to cancel, please let us know at least 24 hours in advance to avoid a cancellation fee. This allows us to offer the time to someone else who may need it. We’ll do our best to accommodate any changes, but advance notice is always appreciated!

Can you work anywhere in the U.S.?

Based on our current licensure, we can only serve clients in New York and Connecticut.

INFORMATIONAL Questions

How do I know if I would benefit from therapy?

Therapy is for anyone—whether you’re dealing with a specific challenge or simply want to understand yourself better. If you’re questioning your mental health or well-being, it’s always a good idea to explore therapy as an option

What’s the difference between counseling and therapy?

Counseling is often shorter-term, with very specific goals, while therapy (or psychotherapy) is usually a longer-term process aimed at deeper insight and change. Both approaches are helpful depending on the issues you're facing, but therapy tends to focus more on understanding underlying issues and creating long-term change, while counseling tends to be more goal oriented with a focus on resolving current challenges.

Why shouldn’t I just take medication?

Medication can be helpful for managing symptoms, but therapy addresses the root causes of those symptoms. While medication can help with immediate relief, therapy offers long-lasting benefits by helping you understand and change the patterns that contribute to your struggles. Combining therapy with medication (when appropriate) can be a powerful and effective approach to healing—offering both the emotional tools and biological support needed to create lasting change and relief.

What is the difference between a psychologist, psychiatrist, and psychotherapist?
  • PSYCHOLOGISTS are trained to assess, diagnose, and treat mental health conditions, typically  through therapy. They hold a doctoral degree (Ph.D. or Psy.D.).
  • PSYCHIATRISTS are medical doctors who can prescribe medication and often take a more  medical approach to mental health care.
  •  PSYCHOTHERAPISTS are trained professionals who provide therapy to individuals, couples,  and families. They may hold various degrees (e.g., LCSW, LMFT, LMHC) and have  different approaches to treatment.

URGENT Questions

What should I do if I am feeling out-of-control or in danger?

If you’re feeling unsafe or in crisis, please call 911 or visit your nearest Emergency room. We’re here for ongoing support, but we don’t handle urgent crises. If you’re ever feeling out of control, please don’t hesitate to reach out to professionals who can offer immediate care.

Take the first step toward healing today

Relief is closer than you think. Reach out today for compassionate, personalized therapy that can help you regain control, find balance, and start feeling more like yourself again.
Healing begins with a single step—let’s take it together.